Hoag Hospital Quality Reports

At Hoag, we believe that good information helps you make better decisions about your health and health care. In an effort to be more transparent with our patients and their families, our Quality Report section provides accurate and honest information about the care we provide at Hoag. We also report what our patients say about the care they received while at Hoag (see Patient Perception of Care section).

Monitoring the quality of our care helps us evaluate and improve the way we deliver health care to our patients. We emphasize areas where experts agree on the best treatment for a certain condition.

For more detail, click on each underlined measure below. A dash (---) means there is no available data.

Overall Hoag Performance Results

SAFE AND EFFECTIVE CARE	Hoag	Top 10%	Average
OVERALL PERFORMANCE - Rolling 12 Months April 2008 to March 2009
Acute Myocardial Infarction (AMI) Care Percent of eligible patients receiving all the recommended elements of care for AMI. A high score is better than a low score.	91.7	100	93.1
Heart Failure Care Percent of eligible patients receiving all the recommended elements of care for heart failure. A high score is better than a low score.	96.3	99.7	86.5
Pneumonia Care Percent of eligible patients receiving all the recommended elements of care for pneumonia. A high score is better than a low score.	81.5	99.7	80.1
Surgical Care Percent of eligible patients receiving all the recommended elements of care for preventing surgical infection and other complications. A high score is better than a low score.	83.9	91.3	79.4
Hospital Acquired Infections – MRSA Methicillin-resistant Staphylococcus aureus (MRSA) - a type of staph bacteria that is resistant to certain antibiotics - occurs most frequently among persons in hospitals and other health care facilities who have weakened immune systems. A low score is better than a high score.	0.50	---	0.40

PATIENT PERCEPTION OF CARE	Hoag	State Average
OVERALL PERFORMANCE Data collection date July 2007 through June 2008
Hospital Overall Rating Based on care during a recent hospital stay, patients were asked to rate the hospital on a scale of zero to ten, with ten being the best care. This rating shows the percentage of patients who scored the hospital as a nine or ten, after risk adjustment.	82%	63%
Would recommend hospital Patients were asked whether they would recommend this hospital to friends and family. The higher the percentage shown, the more likely that they would recommend it.	88%	68%
Respect for patient preferences Patients were asked questions about how carefully the doctors listened to them and how clearly doctors answered questions about their care. The rating is based on the percentage of respondents who gave the highest rating.	78%	75%
Coordination of care Measures how well the various members of the care delivery team work together.	65%	58%
Information and education Measures how well providers answered questions about a patient’s condition, the medication given, or what to expect after leaving the hospital.	60%	59%
Physical comfort Patients were asked how well their pain was managed by hospital staff, how quickly staff responded to requests for assistance, and whether the rooms were kept clean and quiet.	65%	60%
Safe medical practices Safe medical practices are procedures used to reduce the risk of common medical errors, such as mistakes in medication. Patients were asked whether new medications and their possible side effects were clearly explained by their doctors and nurses.	60%	61%
Transition to home Patients were asked whether doctors and nurses talked with them about arranging needed care after leaving the hospital, and whether they received written information about which symptoms or health problems they should watch out for.	75%	71%
CalHospitalCompare.org © 2009 California HealthCare Foundation. For more detailed information, please visit www.CalHospitalCompare.org.

We are interested in your feedback and questions. Please send email to: Feedback@hoaghospital.org to let us know if this is helpful, or if you need something you can't find here.

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